Once your order dispatched, you will receive a shipping confirmation email with a tracking ref and a link to the carrier's website. You also can track your order via pressing “Track Order”button from our website.

As soon as order paid the order details can not be modified.

The order only can be cancelled within 24 hours after payment made. As soon as it dispatched the cancellation will not be applied.

After you successfully place an order and make the payment, we will start processing your order. The order processing time is generally 1-3 business days (excluding weekends and public holidays). This includes procedures such as product verification, packaging, and preparation for shipment. For special or customized products, the processing time may be extended, and the specific time will be indicated on the product detail page.

We accept various payment methods as indicated on our website, such as credit cards, debit cards, and online payment platforms. By providing payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate.

Please contact the payment platform or bank for the reason of failure.

Please note that international shipments may be subject to customs inspection and import duties, taxes, or other fees imposed by the destination country/region. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

We will only issue the discount codes either through email or displayed on our website if the promotion available. This is not guaranteed.

The shipping cost is calculated based on the weight, volume, destination of the package, and the selected shipping method. When you add products to your shopping cart and enter your delivery address, our system will automatically calculate the applicable shipping cost for you. We may occasionally offer free shipping promotions for orders that meet certain conditions; please pay attention to our website announcements for details. Shipping Methods

We offer shipping services to most countries and regions around the world. However, due to factors such as local customs regulations, logistics restrictions, and geopolitical situations, there may be a small number of remote areas or specific countries that we cannot deliver to. When you place an order, our system will automatically verify whether your delivery address is within our shipping range. If your address is not serviceable, we will promptly notify you and assist you in processing the order accordingly.

We cooperate with well-known international logistics companies to provide you with a variety of shipping options, including but not limited to DHL, FedEx, UPS, and EMS. The available shipping methods may vary depending on the destination country/region. You can choose the most suitable shipping method for you during the checkout process.

The shipping time refers to the period from when the package is shipped from our warehouse to when it arrives at your designated delivery address. It varies depending on the destination country/region, the selected shipping method, and other factors. Here are the approximate shipping timeframes for common shipping methods

If you encounter any problems with your delivery, such as a lost package, damaged goods, or incorrect delivery address, please contact our customer service team as soon as possible. We will work with the logistics company to investigate and resolve the issue for you. To ensure the smooth processing of your request, please provide us with your order number, tracking number, and detailed description of the problem.

Please find the details of return & refund policy on our website.

If you wish to exchange a product for a different size, color, or model (subject to availability), please follow the return process outlined above and specify your exchange request in your initial contact with customer service. If the requested exchange product is in stock, we will ship it to you once we receive and process your returned item. Any price difference between the original product and the exchange product will be charged or refunded accordingly. If the exchange product is out of stock, we will offer you a refund or store credit.

Please find the details of return & refund policy on our website.

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If you receive a product that is damaged, defective, or incorrect (wrong item, wrong size, etc.) due to our error, please contact our customer service team within three calendar days of delivery. Provide your order number, photos of the damaged/defective/incorrect item, and a detailed description of the issue. We will arrange for a replacement, full refund, or other appropriate solution at no additional cost to you. Depending on the situation, we may require you to return the damaged/defective/incorrect item, and we will cover the return shipping costs.